Privacy Policy

Privacy Policy

Last updated: 1 April 2026

This Privacy Policy explains how Pucksy collects, uses, and protects personal information when you visit this website, place an order, contact us, or use the Pucksy app. In this policy, “Pucksy”, “we”, “us”, and “our” mean the Pucksy website and app experience. If you have any questions about this policy or about your personal information, please use the contact form on the support page.

What this policy covers

This policy covers personal information we receive through:

• the Pucksy website and Shopify storefront;
• orders, enquiries, and support requests;
• the Pucksy iPhone app and related account, device, and puck features.

The information we may collect

Depending on how you interact with Pucksy, we may collect:

• contact details such as your name, email address, shipping address, and billing address;
• order information such as the products you buy, order value, payment status, and delivery details;
• support information such as emails you send us, device details you share with us, and any issue descriptions or screenshots you provide;
• account information used in the app, such as your email address, sign-in details, and account identifiers;
• device and app information such as device identifiers, app version, push token information, and shared-lock or sync-related device records;
• puck-related information such as puck identifiers, activation and ownership records, verification status, recovery records, and related security events;
• focus-related settings and progress information such as hush-list preferences, focus session settings, focused time, streaks, milestones, and session summaries;
• location-related information if you enable features such as Away Mode that depend on your saved home location or geofencing;
• technical website information such as IP address, browser data, and essential website or checkout information collected through Shopify.

How we use personal information

We use personal information to:

• run the website and process orders;
• fulfil purchases, deliver products, handle refunds, and provide customer support;
• operate the Pucksy app, including sign-in, device linking, puck activation, verification, recovery, and shared-device functionality;
• provide app features such as distraction blocking, focus session tracking, recovery handling, milestones, session summaries, and device sync;
• send service messages about your order, account, puck status, or important product issues;
• maintain product security, detect misuse, prevent fraud, and investigate technical problems;
• improve the website, app, and customer experience.

Our legal bases for using your information

Under UK data protection law, we rely on one or more of the following legal bases:

• Contract: where we need your information to process an order, provide the app, or deliver the services you have asked for.
• Legitimate interests: where we need your information to run, secure, improve, and support Pucksy in a reasonable and proportionate way.
• Consent: where you choose to enable optional features that depend on permissions, such as certain notifications or location-based features.
• Legal obligation: where we need to keep records or disclose information to comply with applicable law.

Shopify and other service providers

The Pucksy website is hosted on Shopify. Shopify helps us run the storefront, checkout, and order management parts of the site, and processes information needed to provide those services. We may also use service providers to help with functions such as app infrastructure, authentication, notifications, customer support, analytics, hosting, and delivery. Those providers process information on our behalf and only as needed to provide their services to us.

Payments

Payments are processed through Shopify’s checkout and payment partners. We do not store full payment card details on our own systems.

Cookies and similar technologies

The website may use cookies or similar technologies that are necessary for the store, checkout, security, and site functionality. Shopify and related services may also place cookies or similar tools to support these functions. If we introduce non-essential analytics or marketing cookies, we should update this policy and any related cookie controls accordingly.

Location data and device permissions

If you use app features such as Away Mode, Pucksy may process location information or saved home-location data so the feature can work as intended. If you enable notifications, Pucksy may process device token information to send those notifications. These features are optional and depend on the permissions you choose to grant on your device.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to provide the website and app, maintain support and security records, comply with legal obligations, and resolve disputes. Different types of data may be kept for different periods depending on why they are needed.

Who we share information with

We do not sell your personal information. We may share it with:

• Shopify and other service providers that help us operate the website, checkout, app, hosting, sync, notifications, and support;
• delivery or fulfilment partners where needed to ship orders;
• professional advisers or authorities where required to protect our rights, investigate fraud or misuse, or comply with the law.

International transfers

Some of the services we use may process information outside the UK. Where that happens, we expect appropriate safeguards to be used in line with applicable data protection law.

Your rights

Depending on your circumstances, you may have the right to:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete information in certain situations;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• ask for a copy of certain information in a portable format;
• withdraw consent where we rely on consent.

To exercise any of these rights, please use the contact form on the support page. You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your information has been handled.

Children’s privacy

Pucksy is not intentionally aimed at children. If you believe personal information has been provided by a child inappropriately, please contact us and we will review the issue.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, app, legal obligations, or how Pucksy works. When we make significant changes, we will update the date at the top of this page.

Contact

If you have questions about this Privacy Policy or about your information, please use the contact form on the support page or email: support@pucksy.app