Support

Need help with setup, recovery, or a puck that is being awkward?

Use the form here to get in touch. Tell us what happened, what device you are using, and whether this is about setup, Recovery Center, transfers, or an order.

Contact

The best way to reach us

The form goes straight to support so setup issues, recovery questions, and order problems can all be reported here.

Include

Most useful details

Order number if you have one, device model, iOS version, whether the puck is trusted on this iPhone, and what step failed.